Case Studies

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From Chaos to Clarity: Transforming a Creative Agency’s Ways of Working

Replacing inconsistent delivery with a collaborative, predictable, client-focused workflow.
 

The Challenge 

A fast-growing creative agency was struggling with delivery predictability, unclear roles, and siloed teams. Projects frequently ran over, people were burning out, and profitability was under pressure. Leadership knew they needed a new operating model, but didn’t know where to start.

What We Did

• Mapped their full delivery workflow and identified bottlenecks
• Introduced an collaborative way of working framework
• Clarified team roles and responsibilities across creative, production and client services 
• Designed a lightweight governance model that improved alignment without adding bureaucracy
• Ran coaching sessions to build confidence, collaboration and ownership
• Helped leadership embed a more predictable, scalable delivery rhythm 

Impact

• 20% improvement in delivery  predictability within six weeks
• On-time delivery with reduced team stress
• Clearer communication and collaboration across departments
• Higher client satisfaction, reflected in repeat work
• A sustainable operating model the team still uses today

What the Team Said

“For the first time in years, we feel in control of our work. The team is happier, clearer, and delivering better than ever.”

Helping a scaling organisation focus their efforts, build confidence, and deliver meaningful innovation quickly.
 

The Challenge

A fast-growing business saw potential in AI, automation, and new digital opportunities — but didn’t know where to begin.

Ideas were scattered, teams lacked experimentation confidence, and leaders needed clarity on which opportunities would create real value.

They wanted innovation — but without hype, chaos, or wasted investment.

What We Did

• Ran innovation workshops to uncover opportunities, pain points, and quick wins
• Enabled teams with practical AI fundamentals and real-world use cases
• Prioritised opportunities and created a clear experimentation roadmap
• Designed and delivered simple prototypes to demonstrate impact quickly
• Coached teams to run safe, fast, confidence-building experiments
• Established metrics and feedback loops to measure value and inform scaling

Impact

• Identified 12 high-value AI/automation opportunities in the first cycle
• Delivered three prototypes within one month, proving real-world impact
• Improved decision-making with leadership aligned on where to invest
• Teams became more confident experimenting, reducing fear and resistance
• A clear innovation roadmap that continues to guide the organisation’s growth

What the Team Said

“Iain helped us cut through the noise and focus on what actually works. We moved from ideas to real value fast.”